尊敬的客人/Dear Guest
我们愿尽最大的努力为您提供最完善的服务。您的意见和建议对长兴华美达淹城公园酒店非常重要，它将帮助我们 更有效的满足您的要求。
Our aim is to provide all ourguests with the best facilities and service standards.Therefore,We greatly appreciate your comments on the quality of our hotel．

1、此次入住期间，您是否遇到任何问题? Did you experience any problems during this visit?

是/Yes       否/No

2、您是在哪方面遇到的问题? In which area(s) did you encounter a problem during this visit?

租车服务/Chauffeur/Transpo-rtation 预订/Reservation 门童/Doorman 行李员/Bellman 礼宾部/Concierge 门锁和钥匙/D00r Lock/Ke 客房/Guestroom 卫生间/Restroom 电视频道厂relevision 外币兑换/Money Exchange 噪音，Noise 客房服务/Room Service 美容室/Beauty Salon 电梯/Elevator 精品店/Gift shop 前台入住，结帐/Check In/Out 商务中心/Business Center 会议设施/Meeting Facilities 食品酒水质量/Food Quality 电话服务/Telephone Service 食品酒水质量/Food Quality 洗衣和干洗/Laundry＆Valet 其他/Other

3、请您详细描述所遇到的问题：please describe the nature of the problem that you encountered.

4、您的问题是否得到满意的解决? Was the problem solved to your satisfaction?

是/Yes       否/No

5、有哪一位员工的服务得到您的认可，并值得给予特别嘉许。 Which of our staff would you recognize as outstanding?

6、您认为我们在哪些方面的优点应继续保持?What aspects of the hotel would you like to see us continue?

7、您希望看到我们在那些方面进行改进或调整？What aspects of the hotel would you like to see us change or stop entirely?

8、您对这次住宿的总体评价是：Please provide an overall rating of your visit

超出期望 Exceeded Expectations 达到期望 Met Expectations 未达到期望 Did Not Meet Expections 需改进 Can Be improved

9、我们如何才能为您提供更好的服务？Do you have any additional suggestions or comments?

客人姓名/Name:
房间号码/Room No.:
地址/Adress:
联系电话/Telephone:
日期/Date: